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Terms and conditions of CEI

The currrent sales and reservation terms and conditions govern the relationship between the Centre d'Echanges Internationaux Limited (CEI), which offers activities under the CEI banner, and the beneficiaries of the services (trip reservations and all other additional services). Each reservation of a visit entails acceptance of the general sales and reservations terms and conditions as stated hereafter. Each participant is responsible for the accuracy of information supplied to the CEI on the application form. The participant is obliged to inform the CEI at the time of registration, of any physical and/or mental handicap, medical treatment, health problem or anything else which could necessitate any additional organisation for the smooth running of his/her experience.

Job & Internship programmes 

To register on a job placement programme, you must be at least 18 years old; for an internship programme at least 17 years old. To register you must return a legible completed and signed application form, a CV in English, an identity photo, a photocopy of your identity card, accompanied by a deposit of 20%. The completed file must reach us 8 weeks before the start of your programme at the latest.

For all online applications, add your chosen option to the basket and pay the 20% deposit.

Upon receipt of your application file and deposit:

  • We will contact you by telephone or by skype to discuss your application.
  • Following his interview we will send you a letter; stating the details of your programme (details of chosen programme, start dates). This letter, which constitutes a contract, must be returned to us signed and accompanied by payment for the programme within 7 days, in order for the process to get under way.
  • Upon receipt of th the signed confirmation letter and payment we will send you a paid invoice.
  • If your programme includes additional services (English courses, accommodation, service plus), a confirmation will be sent to you for each of them.

Summer camp job programme in the UK

To register on a summer job programme in the UK, you must be at least 18 years old and of European Nationality (Dutch and Belgium excluded). For all online applications, add your chosen option to the basket and pay the 20% deposit. Upon receipt of your application file and deposit, we will contact you by telephone or via Skype to discuss your application. Following this interview, we will assess whether your profile matches our partner's recruitment requirements. If so, we will send you a letter, stating the details of your programme (details of chosen programme, start dates). This letter, which constitutes a contract, must be returned to us signed and accompanied by payment for the programme within 48 hours, in order for the process to get under way. Upon receipt of the signed confirmation letter and documents, we will send our partner your application. A notification of final acceptance will be sent to you within 72 hours. 

After that, we will send you remaining balance to pay, then a paid invoice with your employment contract signed by the employer. If your program includes additional services (English courses, accomodation, Service Plus), a confirmation will be sent to you for each of them. 

English courses 

To register on an English course, you must be at least 16 years old. To registern you must return a ligbly completed and signed application form, your deposit of 20% and a signed parental consent form for minors. The completed file must reach us one week before the start of your programme at the latest.

For all online applications, add your chosen option to the basket and pay the 20% deposit.

Upon receipt of your application file and deposit:

  • We will send you a letter which constitutes a contract as well as a paid invoice and the documents necessary for your stay.
  • If your programme includes additional services, a confirmation will be sent to you for each of them. 

NB: Language schools may be closed on British and Irish public holidays. In these cases, no reimbursements will be made. It is possible, however, to rescherdule classes on this/these day(s) with the prior agreement of the school. 

Accommodation programmes 

To register on an accomodation programme, you must be at: least 16 years old to stay with a host family; at least 18 years old to stay in residence, houseshares, youth hostels and/or hotels (except group reservations in hostels or hotels where all children below the age of 8 must be accompanied by an adult). To register, you must return a legible completed and signed application form, an identity photo as well as 20% deposit. 

For all online registration, add your chosen option to the basket and pay your 20% deposit. 

Upon receipt of your application file and payment: 

  • We will send you a confirmation letter, which constitutes a contract as well as a paid invoice and the documents necessary for your stay. 
  • If your programme includes additional services, a confirmation will be sent to your for each of them. 

Services plus 

To benefit from the SERVICE PLUS you must be at least 16 years old. 

  • Travelcards and SIM cards:  will be given to you on arrival. 
  • Meet and Greet: to register you must return a legible completed and signed application form and advise us of the date, time and place of your arrival. The completed file must reach us I week before the start of your programme at the latest. This service consists of being met at the airport/station by a taxi driver who will drive you to your accommodation.

Job and internship programmes 

EU nationals are entitled to travel to Great Britain and Ireland with a valid passport or identity card. A visa or work permit is not required to participate in the programmes. 

Summer camp job programme in the UK 

The Summer job programme in the UK is exclusively restricted to European nationals (belgium and dutchs excluded). The participant must provide an extract from the criminal record prior to the start of the programme. CEI cannot be held responsible if the participant is unable to provide this document in due time. 

English courses and accommodation programmes 

Upon receipt of files for non-EU residents, the CEI and your school will send you an acceptance letter so that you can the necessary steps to obtain your visa from the appropriate authorities. However, neither the CEI nor the school can be held responsible for the refusal of a visa. 

  • Payment: The deposit for programme(s) must be paid at the time of registration. Payment can be made by cheque (made paysable to Centre d'Echanges Internationaux, to be sent to London or Dublin) credit or debit cart (Visa or Mastercard only), cash (in our offices only in the local currency) or by bank transer. 

For CEI London services (in euros): 

  • Crédit Lyonnais - Paris Champs Elysées - 55, avenue des Champs Elysées, 75008 Paris, France. 
  • Bank: 3002; Branch: 00443; Account number: 000044790R; Clé 81 IBAN: FR30 3000 2004 4300 0044 7900 R81

For CEI Ltd London services (in sterling): 

  • Llyods TSB, Cockfosters Branch, 7 Highland Parade, Cockfosters, Barnet, EN4 0DA, England. 
  • Account number: 62737460; sort code: 30 99 86. 
  • SWIFT code/BIC: LOYDGB21043 
  • IBAN: GB24 LOYD 3099 8662 7374 60

For CEI Ltd Dublin services (in euros): 

  • Bank of Ireland - 2 College Green, Dublin 2, Ireland
  • BIC: BOFIIE2D; Branch 9000 1764 1543 40 
     

NB: All bank charges are for your account. For your registration to be handled, the request for the bank transfer must be sent to us by fax, mail or email. 

Any changes after registration (ie a change of programme, accommodation, classes or postponement) must be requested in writing 30 days before the originally planned departure date at the latest. The changes will only be confirmed subject to availability. 

Job and internship programmes

You can postpone your programme start date for up to 1 year from the date of requested postponement, but you must confirm your required start date 8 weeks prior to new starting date wished. Once the new date is confirmed with your consultant, you will receive a programme confirmation letter to sign. 

Summer camp job programme in the UK 

You can postpone your programme start date for up to 1 year from the date of requested postponemen, but you must confirm your required start date within 8 weeks of the initial request. Your request for a postponement should correspond to the opening dates of the programme. Once the new date is confirmed with your consultant, you will receive a programme confirmation letter to sign. 

Accommodation programmes 

If you wish to shorten your stay, you must advise us in writing, giving us 3 weeks' notice before your departure date. If you decide to leave without respecting the notice period, you will owe us these 3 weeks' rent. 

Accommodation in in a host family

If, in exceptional circumstances, your accommodation with a family does not suit you for justified and sound reasons, we will initially intervene with the family and as a second step, where required, will place you in another family within a maximum of 2 weeks. In the respect, we ask you not to leave the family under any circumstances without notifying us first. 

 

Any cancellation must be requested in writing by recorded delivery with acknowledgement of receipt and will only be effective upon receipt. Our terms and conditions are as follows: 

Job & internship programmes 

  • Cancellation more than 40 days before the start of your programme: we will keep 75 € of cancellation fee. 
  • Cancellation from 40th - 20th day before the start of your programme: we wille keep 50% of the total amount of the programme. 
  • Cancellation less than 20 days before the start of your programme and once your programme has started: we will keep the full amount of your payment. Accommodation and/or English courses options will not be sudbject to reimbursement. 
  • Internship Programme: cancellation after confirmation of your placement regardless of the start date of your programme: we will keep 50% of the total amount of the programme. 

Summer camp job programme in the UK

  • Cancellation more than 40 days before the start of your programme: we will keep 75 € of cancellation fee. 
  • Cancellation more than 40 days before the start of your programme and once the interview with our consultant has been conducted: we will keep 150 € of cancellation fee. 
  • Cancellation from 40th to 20th day of the programme: we will keep 50% of the total amount of the programme. 
  • Cancellation less than 20 days before the start of your programme and once your programme has started: we will keep the full amount of your payment. 

English courses 

  • Cancellation more than 31 days before the start of your programme: we will keep 75 € of cancellation fee. 
  • Cancellation form 31st - 15th day before the start of your programme: we will keep 50% of the total amount of the programme. 
  • Cancellation less than 15 days before the start of your programme: we will keep the full amount of your payment. 

Accommodation in a host family, residence or flat share 

  • Cancellation more than 31 days before your arrival date: we will keep 75 € of cancellation fee. 
  • Cancellation from 31st - 15th day before your arrival date: we will keep 75 € of cancellation fee and 2 weeks' rent. 
  • Cancellation less than 15 days before your arrival date: we will keep the full amount of your payment. 
  • During your stay : 

- If you want to shorten your stay, you must advise CEI Ltd in writing (email) observing a 4-week notice before your new departure date.

-If you leave without observing the 4-week notice, you will have to pay the corresponding 4 weeks of rent.

Accomodation in youth hostels (outside of the jobs programme) 

  • Cancellation more than 15 days before your arrival date: we will keep 10€ of cancellation fee. 
  • Cancellation less than 15 days before your arrival date: we will keep the full amount of your payment. 

Service plus 

  • Cancellation more than 5 days before your arrival date: we refund the Service Plus charges. 
  • Cancellation 5 days or less before your arrival date: we will keep the full amount of your payment. 

Job and internship programmes 

If, under exceptional circumstances, we are not able to confirm your placement (for job placements) in the 10 working days (not including English public holidays) or to confirm the placement for internships (not including English & Irish public holidays) before your arrival, we agree to refund costs incurred relating to the search for a job or internship. 

English courses 

If, under exceptional circumstances, we are not able to offer you the course you reserved for the dates of your stay, the CEI undertakes to put you on a similar course. 

Accommodation programmes 

Please note that all confirmations are subject to availability at the time of booking.

If, under exceptional circumstances, we are not able to provide you with the accommodation you have booked for the dates of your stay, the CEI undertakes to provide an accommodation that will be in the same range or as close as possible from your initial choice.

Good conduct by the participant is necessary for the smooth running of the programmes. This is why the CEI reserves the right to cancel its services without reimbursement in case of non-respect of the payment, cancellation and modification terms and conditions (early departure without notice), or for third party damage (unauthorised use of the telephone, loss of keys, damage to property...) and in the following cases: 

  • The participant is unattainable by email or telephone for 24 hours during a job/internship search without having advised us in advance. 
  • Non-respect of dress codes, schedules and required code of conduct during interviews and trial periods, a proposed job or internship without sufficient reason. 
  • A lack of respect of internal regulations (schedules, working conditions, dress code and discipline) of the company, school annd/or accommodation. 

The participant is responsible for Third Party damage cover under his/her own individual civil liability policy. Damage caused by vandalism and defacement remains the responsibility of the participant. 

Job programmes 

The CEI Ltd guarantees an effective job placement in ten working days after the beginning of the program (date formerly chosen in agreement with the consultant). In order to be effectively recruited, the CEI will arrange as many interviews necessary until the candidate is confirmed. This process generally does not require more than 4 interviews per candidate. 

The CEI cannot be held responsible for career development, relationships with management or colleagues, or salary increases in the host compagny. 

Internship programmes 

The CEI undertakes to confirm your internship placement up to 3 working days before the start date of your program (excluding English and Irish public holidays). 

The CEI undertakes to intervene with your host company within 10 working days (excluding English and Irish public holidays) for justified and sound reasons wich have been confirmed in writing, with the exception of internships of less than 6 weeks' duration. 

The CEI will not be held responsible for an offer not being made, as the ultimate decision lies with the employer. 

Complaints must be made in writing and sent by recorded delivery with acknowledgement of receipt within one month after your stay has ended. If the participant experiences difficulties during his/her stay, the CEI must be informed about it in a timely manner in order to be able to act appropriately and so that the participant can bring his.her stay to a successful conclusion. The CEI can be held in no way responsible for any loss or theft of luggage or personal effects which remain under the entire supervision of the participant. 

The CEI reserves the right to use photos and videos taken during visits to illustrate its brochures, websites and presentation documents, unless advised otherwise by the participant, his/her parents or legal representative for minors, by mail with one month of the end of his/her stay. 

In accordance with Law 78-17 of 6 January 1978, relative to information technology and data protection, you have the right to access and rectify your personal data.